Facebook Icon Twitter Icon Instagram Icon LinkedIn Icon
Decrease font size Increase font size

Job Details


Job ID: 19,098

Date Posted:
Nov 23, 2021
Job Title:
$34,671 annually
Job Category:
Health, Education & Social Services
95 Holland Street West, Unit 1Bradford

Job Description:

Hours of work:  35 hours per week; Mon-Fri; 9am-4:30pm

Location: Primarily Bradford West-Gwillimbury, with occasional travel throughout York Region and Simcoe County, travel to Alliston may be required
Mileage provided as per the organizational Mileage policy
Reporting to: Employment Services Manager

CONTACT Community Services is a not-for profit registered charity that has a long-standing history of taking a proactive approach to changing social needs in South Simcoe. Our services include: Community support programs, employment, housing and volunteer services. Our community thrift store, The Clothes Line, offers gently recycled clothing and household goods and provides support to families and individuals in need.

The Resource and Information Specialist works to support clients in the “self-directed” Resource and Information (R&I) area of Employment Services (ES). The person in this position performs reception duties; communicates efficiently and effectively with internal and external customers and agencies; assists the Manager of ES in providing information on local training and employment opportunities, community service supports, occupational and training requirements and resources to support independent or “unassisted” job search.
The role of the Resource and Information Specialist is of paramount importance to the organization. The R & I Specialist serves as the first point of contact for the agency. A friendly and approachable demeanor for the position is expected. Greeting members of the public with enthusiasm, while also demonstrating active listening to be able to best support the client(s) who walk through the doors is critical. This position is responsible for capturing all intake data statistics, the specifics of which will be decided upon with the respective program areas and/or Employment Services Manager at CONTACT Community Services.

The Resource and Information Specialist will:
• Act as the central phone receptionist for CONTACT Employment Services and direct calls accordingly;
• Act as the primary contact for the agency regarding community information pertaining to the communities of South Simcoe;
• Follow standard procedures for receiving and directing calls and handling walk-in clients;
• Follow established procedures for scheduling appointments for the Employment Specialists;
• Provide an overview of program services and processes to clients and when necessary assist clients with completion of a Self-Directed Needs Assessment;
• Review client completed Needs Assessments and make determination of referral to Assisted Services;
• Provide orientation / information to clients regarding job search tools and strategies, apprenticeship training, workplace safety and the Canadian workplace;
• Monitor resource area activity: Assist clients in accessing e-mail, computers, internet, fax and photocopy equipment to support their job search;
• Provide guidance and support for clients preparing a résumé and cover letter;
• Provide information to individuals and employers who are unfamiliar with our services (either by phone or in person) and accept and communicate job postings;
• Update job board on a regular basis, both in the Centre and online
• Obtain, update and assist clients to access information and resource centre materials;
• Update and monitor all CONTACT Employment Social Media sites with job postings and relevant information
• Participate in community activities and job fairs;
• Conduct, summarize and report customer satisfaction surveys for RI clients;
• On a daily basis, ensure client data is input to the Simple CTS tracking system;
• Order and maintain appropriate levels of general supplies and office supplies to ensure efficient office operation and place orders for the agency;
• Forward all related invoices to the CONTACT Administration office in a timely manner for processing to respective staff members;
• Work cooperatively with other staff to ensure consistent and efficient reception coverage while providing excellent customer service;
• Responsible for handling petty cash and submitting records monthly;
• Proactively update the Resource Centre’s community information boards;
• Creation and distribution of quarterly CONTACT Employment Services newsletter, with support from the Employment Services Manager(ESM);
• Assist, when appropriate, with CONTACT’s fundraising events/activities;
• Facilitate resource centre workshops and outreach when coverage is required;
• Other duties as required by the position or as assigned by the ESM.
Organizational Support:
As a charity, our organization relies on fundraising activities and events. We encourage all staff to volunteer at our events/activities.

Hiring Conditions
Vaccination Requirement – As a condition of employment, CONTACT requires all new hires to provide proof of full vaccination against COVID-19 prior to the start date of employment. Applicants who have appropriate written proof of a medical reason, or a reason pursuant to the Ontario Human Rights Code for not being fully vaccinated against COVID-19, may provide such documentation for accommodation consideration.
*Full vaccination is any World Health Organization (WHO) approved COVID-19 vaccines. For the most up-to-date information visit the Simcoe Muskoka District Health Unit website: https://www.simcoemuskokahealth.org/Topics/COVID-19/Vaccine-and-Immunization/Key-things-to-know-about-COVID-19-vaccines
Screening - As a condition of employment, the successful applicant must complete a Vulnerable Sector Screening.


CONTACT Employment Services

How To Apply:

CONTACT Community Services is an equal opportunity employer committed to a diverse and inclusive workplace. We welcome applications from all qualified candidates.
Accommodations during the hiring process can be made available to applicants who make their needs known in advance. We appreciate all applications, however, only those candidates being considered for the position will be contacted.
To apply, please submit a detailed résumé and a cover letter indicating how your experience and education relate to the responsibilities of the position to emeka@contactsouthsimcoe.ca

Operated by CONTACT Community Services

95 Holland Street West, Unit 1
Bradford Ontario ● L3Z 2A7
Phone: (905) 778-9058 ● Fax: (905) 778-9059
Website: www.contactsouthsimcoe.ca

Advertised Until:

Dec 8, 2021


  • "I believe that the support I received from the wonderful team at CONTACT Employment Services had a great impact on potential employers noticing me. It made my job search so much easier! I highly recommend using CONTACT Employment Services' friendly services!"

    Robert S
  • "I now find myself a student again, learning to cook, so I can do what I have always wanted to do as a career. I went through some ups and downs, but thanks to CONTACT Employment Services, The Ministry of Training Colleges and University and Liaison College I am on my way to becoming a chef"

    Richard M
  • "Lisa at CONTACT Employment Services became my “go-to girl”. Her great recommendations on updating my resume, helping me prepare for job interviews, talking me through my fears, and her wonderful advice, helped me land a wonderful opportunity. This support is the reason I received work within 2 months of being laid off."

    Rachel A
  • "The consultant made me realize that I can do something with my life.  I have a lot of respect for him and already trust him.  Thank you, I really appreciate your kind words.”

    Employment Services' Client Comment
  • "With CONTACT Employment Services professional training curriculum and supportive staff, I was able to obtain my ACZ License and will be starting full- time employment with a large well established local transportation company. Without help from Heather and the CONTACT Employment Services team, I feel this outcome would not have been possible. Thank you."

    Ray K
  • "Without the help and caring support from Lisa of CONTACT Employment Services  and family/friend supports, I would still be wondering “can I really do this?” I would recommend CONTACT Employment Services to anyone looking for work and wanting to find out information on government programs available to you."

    Angie H
  • "My experience with CONTACT Employment Services was very positive and supportive. I would recommend CONTACT Employment Services to anyone who needs help with their future career."

    Barbara S
  • "I want to encourage all of the internationally trained people in Canada to keep trying and believing that their ideal job is out there. With the right help and persistence on their part, they too can find their dream job. Thank you so much Lisa for the effort you put in for me. Thank you CONTACT Employment Services."

    Maria O