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Job Details

Restaurant General Manager

Job ID: 17,427

Date Posted:
Dec 13, 2019
Job Title:
Restaurant General Manager
Job Category:
Hospitality, Sales & Service

Job Description:

Soul Foods Group of Companies is a family-owned business, established in the UK and expanded into Canada, comprising three global brands, KFC, Starbucks and Taco Bell. Soul Foods Group has
established a highly experienced and capable leadership team with extensive industry experience.
Importantly, we’re devoted to our employees around the globe and the unique culture we’ve built, where pride is infectious and translates to satisfied guests at each of our restaurant locations.
Soul Restaurants Canada comprises of Restaurants including KFC and Taco Bell brands. Individual units vary in size, sales, budgets dependent on location and asset type. The Restaurant General Manager will assume operational responsibility of one unit, supervising between 10 – 60 people, with Sales ranging from $500,000 to $3,000,000 per Annum.
You will lead and oversee the management of all aspects of the restaurant business. Through coaching, developing, motivating and engaging all in store employees create a culture to be proud of. Through ‘beat year ago’ mentality you will ensure the continued growth and success of the brand by developing and communicating a breakthrough strategy which delivers outstanding business results.

Some Responsibilities Include, but are not limited to:

  • Rigorously follow legislative requirements associated with recruitment of employees – working time regulations, Visa Restrictions.
  • Proactively manage and oversee all new starters through their Induction and in store Training Schedule.
  • Maintain up to date personnel files and training records for all employees.
  • Track team absence, taking action in line with Soul Restaurant’s absence management policy where appropriate. Manage team holidays in line with the needs of the business.
  • Ensure all statutory and company Health, Safety and Food Safety regulations are strictly adhered to at all times and corrective action taken in a timely manner as necessary.
  • Actively promote safety and well being of every employee, customer or contractor in line with company policy as outlined in CSL.
  • All employees to be fully trained on fire procedures, Health & Safety, Food Safety and Security/Robbery procedures.
  • Manage all customer complaints in line with company policy, escalating issues to Area Manager/Area Coach, where appropriate.
  • Develop a strong sales culture in your store, setting team members and managers clear sales targets for every shift.
  • Manage team member incentives and drive regular recognition in store.
  • Ensure Points of sale are update to date at all times and team trained on all new products
    enabling them to drive sales.
  • Maximize the profitability of the restaurant by understanding and controlling all restaurant costs(e.g. labor, food). Monitor daily, weekly and periodically to ensure alignment to AOP targets.


  • Minimum high school educated, advanced education preferred
  • Assistant Manager with minimum 1 year experience and current performance of at least OT, or 2 to 3 years supervisory experience in food service or related Industry.
  • Excellent communication (oral and written) and organizational skills.
  • Basic HR/ER knowledge (disciplinary/grievance process)
  • Proven ability to plan, coach, train and delegate effectively with track record of developing people
  • Commercial Awareness
  • Demonstrate strong sales focus
  • Demonstrated conflict resolution skills
  • Strong analytical, decision making skills
  • Understanding of P&L
  • Basic business, math and accounting skills
  • Basic computer literacy (MS Word, Excel, Email)
  • Working knowledge of in-store systems and corporate policies and procedures

How To Apply:

Qualified candidates are encouraged to forward their resume and cover letter to Ram Mohan, Job Developer at Bradford WORKS, at bradfordworksjobs@gmail.com.


Advertised Until:

Jan 17, 2020


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