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CONTACT Community Services is a registered charity, that has supported the communities of South Simcoe for over 40 years.


Our mission is to support the communities of South Simcoe by providing quality services through sustainable, creative solutions to community needs.


  • Transparency

  • Fiscal Responsibility

  • Confidentiality and Privacy

  • Accessible Services for all

  • Caring for the Community

  • Relevancy to the Community

Responding to local needs with local solutions…

Our mandate is to listen to community needs and respond accordingly. We are a local, grassroots organization with a proven track record of helping those most in need. In 2018-19, our Housing Services provided help to over 600 individuals or families and helped 33 homeless individuals move into permanent housing. 

Employment Services assisted over 850 individuals with their job search through the Resource Center, Workshops, and Assisted Services.

Our free Income Tax Clinics run by a dedicated team of 10 volunteers helped 174 clients file 182  tax returns.

The New Horizons Senior's Program engaged over 80 isolated seniors in free wellness programs and activities in Beeton, Bradford, and Alliston. 

The New Tecumseth Crafting program provided social interaction and creative outlets for low-income seniors through a free arts program offering painting,  pottery, and much more!   

The Clothes Line provided 63 families with free winter clothing and 100 individuals or families received free clothing or household items to help them deal with crisis situations.  Visit http://theclotheslines.ca for more information.

Our services help people fulfill their basic needs  - employment, shelter, safety, and belonging. When someone is housed, employed, and engaged in their community, they are better able to face life’s challenges and build a more positive future. CONTACT continues to work tirelessly to ensure everyone has access to a HOME, EMPLOYMENT, and a FUTURE!

Annual Report – 2020-2021

Tap on the image below to view our 2020-2021 annual report.

Our Service Areas

CONTACT Community Services offers five main services:

  1. EMPLOYMENT SERVICES connects people seeking to obtain meaningful work to employers, provides resume and skills training, and second career-specific upgrades and certifications.

  2. HOUSING SERVICES provides support services to people who are experiencing, or who are at imminent risk of experiencing homelessness to help them secure and sustain safe housing.

  3. COMMUNITY PROGRAMS include the "New Horizons" social wellness program for isolated Seniors, and the Needle Exchange Program, to help keep those who use substances safe.   

  4. VOLUNTEER SERVICES connects people to opportunities to strengthen their skill-sets and give back to local organizations that rely on volunteers to make their work possible.

  5. THE CLOTHES LINE, our community thrift store,  provides free and affordable items to South Simcoe’s residents, as well as volunteer opportunities for people from all walks of life.

Our Funders

CONTACT Community Services relies on the following funders to be able to deliver its services.

  • The County of Simcoe
  • Town of New Tecumseth
  • The Ministry of Labour, Training and Skills Development
  • Employment and Social Development Canada



The above funding sources leave approximately 30% of our service delivery costs uncovered. Individual and community donors, fundraising initiatives, and The Clothes Line revenue are critical to ensuring that CONTACT can help our clients have a HOME, EMPLOYMENT and a FUTURE!

Click here to learn more about how you can invest in your community!


Our Customer Service Standards

Providing you with high-quality service is of the utmost importance to us. We will make sure that our services and offices are accessible to you and promote equality, dignity, and respect for everyone. We will ensure that you enjoy the highest possible standards of service at all times.

Visit CONTACT Community Services Customer Service Plan for more details.

Our History

1977 – A community survey reported a high incidence of suicide, alcoholism and marriage breakdowns and profound lack of support agencies within the South Simcoe communities. In response to the survey, a small group of dedicated community members establishes CONTACT in October 1977. They provide free information and referrals; friendly call services to isolated seniors and an informal listening ear/distress line for anyone needing help.

1979 – CONTACT is incorporated as a registered charity. A walk-in Community Information Centre is opened in downtown Alliston to complement the already recognized phone services. In addition, a job board and resume collection service is established for local employers. The Clothes Line, a community thrift store, is opened by staff and volunteers to raise funds to support the organization and provide affordable clothing and small household goods to the community.

1990 – CONTACT opens an Employment Resource Centre, in Alliston.

2003 – CONTACT opens a Housing Resource Centre, one of five in the County of Simcoe, to provide people experiencing, or at risk of experiencing homelessness with housing supports. 

2007 – CONTACT opens a Volunteer Centre, to provide residents of South Simcoe communities with support finding ways to meaningfully contribute to their community.

2010 – CONTACT opens a new full-service Employment Ontario office, (formerly bradford Works) in Bradford West Gwillimbury.

Today – After 40 years, CONTACT Community Services continues to provide, community information, employment resources, housing supports and volunteer services. The Clothes Line continues to support the agency's mission while continuing to assist the most vulnerable people in South Simcoe.



2018 ​ - County of Simcoe Certificate of Appreciation 2018 Newcomer Recognition Awards -2018 Marketing and Outreach 

2018  - County of Simcoe Certificate of Appreciation 2018 Newcomer Recognition Awards Culturally Diverse Workforce presented to Employment             Services

2017 - Simcoe County District School Board's Cooperative Education Employers Character Recognition Award was presented to The Clothes Line.

2016 - Bradford Board of Trade's Business Excellence Community Award was presented to bradford WORKS.

2015 - Alliston & District Chamber of Commerce Community Development Award.

2010 - Kids in the Community Kitchen (KICK) Program was the national winner of the Dietitians of Canada and Kraft Canada’s ‘Speaking of Food and Healthy Living Award’.

2008 - CONTACT’s Community Kitchen was awarded the Wellesley Institute’s Award for contributing to healthy communities.


  • "I believe that the support I received from the wonderful team at CONTACT Employment Services had a great impact on potential employers noticing me. It made my job search so much easier! I highly recommend using CONTACT Employment Services' friendly services!"

    Robert S
  • "I now find myself a student again, learning to cook, so I can do what I have always wanted to do as a career. I went through some ups and downs, but thanks to CONTACT Employment Services, The Ministry of Training Colleges and University and Liaison College I am on my way to becoming a chef"

    Richard M
  • "Lisa at CONTACT Employment Services became my “go-to girl”. Her great recommendations on updating my resume, helping me prepare for job interviews, talking me through my fears, and her wonderful advice, helped me land a wonderful opportunity. This support is the reason I received work within 2 months of being laid off."

    Rachel A
  • "The consultant made me realize that I can do something with my life.  I have a lot of respect for him and already trust him.  Thank you, I really appreciate your kind words.”

    Employment Services' Client Comment
  • "With CONTACT Employment Services professional training curriculum and supportive staff, I was able to obtain my ACZ License and will be starting full- time employment with a large well established local transportation company. Without help from Heather and the CONTACT Employment Services team, I feel this outcome would not have been possible. Thank you."

    Ray K
  • "Without the help and caring support from Lisa of CONTACT Employment Services  and family/friend supports, I would still be wondering “can I really do this?” I would recommend CONTACT Employment Services to anyone looking for work and wanting to find out information on government programs available to you."

    Angie H
  • "My experience with CONTACT Employment Services was very positive and supportive. I would recommend CONTACT Employment Services to anyone who needs help with their future career."

    Barbara S
  • "I want to encourage all of the internationally trained people in Canada to keep trying and believing that their ideal job is out there. With the right help and persistence on their part, they too can find their dream job. Thank you so much Lisa for the effort you put in for me. Thank you CONTACT Employment Services."

    Maria O

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