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Job Details

Bilingual Community Resource Navigator

Job ID: 16,323

Date Posted:
Dec 6, 2018
Job Title:
Bilingual Community Resource Navigator
$25.64 plus 18.25% in lieu of benefits
Job Category:
Administration, Business & Finance
Toronto, ON

Job Description:

Bilingual French/English - 12 Month Contract Full-Time (Leave of Absence Replacement)

You will support a diversity of clients by phone, e-mail, text, chat or other channels connecting people to health and human services information, assisting with problem solving and assessing service needs. You will apply active listening skills to identify appropriate resources and provide information on eligibility requirements and service availability, recognize and respond appropriately to persons in crisis, and provide follow ups to individuals that are vulnerable and in need of further supports. At times, you may need to advocate on behalf of individuals who face personal and/or system barriers. You will be actively engaged and involved in using a comprehensive database of up-to-date provincial resources to cut through the confusion and connect callers to the services they need, efficiently and effectively. You will be instrumental in tracking calls to help identify needs or gaps in services, and providing a more accurate picture of community needs. You will strive to uphold service excellence, responding to inquiries thoroughly and according to established service and quality standards. We will support you to achieve and/or sustain AIRS certification.
This position requires the ability to communicate and empathize with individuals of diverse backgrounds, and make them feel that their needs or requests have been met with the greatest care and concern. You are a strong problem-solver, able to make independent service decisions. You also enjoy working both independently and as a member of a dynamic team on new and existing services, and special projects.
This position requires an individual who can work a flexible schedule including weekends, evenings, overnights and statutory holidays in a repeating four-week schedule according to the needs of the agency’s 24/7 inquiry services department.


Find Help 211 Central Region


  • Degree or diploma in Social Services, Social Work, Psychology, or other related field
  • Two years’ experience (paid or volunteer) in the information and referral or related sector
  • Be able to communicate effectively both in writing and orally (English and French proficiency
  • will be tested).
  • Be able to effectively assess caller needs and problem solve
  • Possess excellent computer skills to search resources.
  • A strong knowledge of the nonprofit sector
  • Ability to thrive in a dynamic environment where teamwork and collaboration define the way we
  • operate.

If you meet the criteria outlined above, we would love to hear from you!

How To Apply:

Please provide cover letter and resume to:
Cristina Umana, HR and Administration Manager
Fax: 416-392-4404 | email: job@findhelp.ca

Findhelp Information Services is an Equal Opportunity Employer. We value having employees whose skills, experience and background reflects the diverse population that we serve.

Pursuant to the Accessibility for Ontarians with Disabilities Act 2005 (AODA), if you require accommodation at any stage of the application process, please contact our human resources department at info@findhelp.ca so that appropriate arrangements can be


Advertised Until:

Dec 27, 2018


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